IMPORTANT INFORMATION
Extended Access appointments - Updated 27th September 2018
We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire. Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.
Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP. The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.
These appointments will be available at the following locations:
Loughborough Urgent Care Centre at Loughborough Community Hospital
Coalville Community Hospital
Hinckley and Bosworth Community Hospital
If you would like to know more please speak to a member of practice staff.
Physiotherapy Direct Service
Do you think you may need a Physiotherapy appointment? If so you can access the Physiotherapy Direct Service, which is a self referral booking service. See the leaflet below to check the criteria and make your booking.
Physiotherapy Direct Service
Ear Wax Information
Due to changes in NHS funding, the Barwell & Hollycroft Medical Centres are no longer able to provide the ear syringing service.
If you have struggled with your hearing for more than four weeks, please read our new leaflet for further information.
Ear Wax Information
Other changes:
From the 28th June 2018 the surgery is changing the process in which patients can cancel their appointments. The surgery now offers patients 2 options in which to cancel their appointment
- Call the surgery option 1 and leave a voice message to cancel appointment
- Online patient access (You need to be registered to use this service)
In addition to the process in which patients can cancel their appointment a new policy has been implemented which requires patients to give a minimum of 24 hours notice to cancel an appointment. Any cancellations with less than 24 hours’ notice will be recorded as ‘did not attend’ and patients with 3 ‘did not attend’ in a 12 month period could be removed from the patient list.
Any patients canceling an appointment with less than 24 hours noticed will be asked to use the 3 options available as outlined above, the reception team will only be able to cancel appointments with more than 24 hours notice.
All telephone calls between the hours of 8am & 9am are for booking an appointment only, we ask all patients to call after 9am for other general enquires.
We would like to thank you for your ongoing support
PPG Patient Participation Group
If anyone would like to join our PPG please ask at reception
PPG August meeting
Alzheimers Society
Carer's support programme - Workshops for information and support. See flyer below
Alzheimers Society
Electronic Prescribing
The Electronic prescription service is available in our practice. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.
If you collect your prescriptions from your GP you will not have to visit the practice to pick up paper prescriptions. Instead the GP will send them electronically to a pharmacist you choose saving time.
You will have more choice about where to get your medications from because they can be collected from a pharmacy near to where you live, work or shop.
If you would like to use this service you need to choose a pharmacy or appliance contractor for the practice to send your prescription to. This is called a nomination, and you can either do this at your chosen pharmacy or at the practice. You DO NOT need a computer to have this service.
If you would like more information ask your pharmacy or the practice. (20/05/2015)
RISE ABOVE ADVICE SERVICE FOR YOUNG PEOPLE
Rose above is a website which has short video clips & advice aimed at young people. Follow the link below to see clips on healthy eating, how to look after you skin and where to seek advice.
http://riseabove.org.uk/
There is also information available for young peaople on a new website called Health for Teens. It talsk about exam stress, healthy eating, spots, anger management and a variety of topics you may want advice on.
www.healthforteens.co.uk
PARACETAMOL CHANGES
Paracetamol Changes Poster
WEST LEICESTERSHIRE CCG
West Leicestershire Public Membership
Becoming a member of West Leicestershire CCG is completely free.
As a member you can have your say about how the NHS services are provided in your area. Our members tell us that the best part about being a member is getting their voices heard and being involved in the process.
You can be involved as much or as little as you like and we will always make sure you are kept up-to-date by sending you regular e-mails and covering important topics in the membership magazine.
The membership scheme has two strands.
Be heard provides:
- opportunities to have a say on how NHS services are provided in your area
- getting involved with any public consultations we are doing
- information on NHS services you are interested in
- take part by completing surverys and attending events
- signposting to other parts of the NHS
Be healthy provides:
- offers and incentives to improve your health
- information on healthy living activities and facilities in your local area
- information on healthy living courses and activities you can join into
- advice and support on healthy living from our experts
- opportunity to become a member volunteer to get involved in your community
If you would like to joing the membership please do so online at www.wlmembership.org or by calling 0300-5555345.