If you have not had the experience that you were expecting and you want to complain, please in the first instance call the practice and ask to speak to a manager. We welcome the opportunity to discuss your issues with you and to see if we can rectify any problems in the first instance.
We want to continue to evolve and change to make our service the best that it can be and can only do this by getting both negative and positive feedback, so please tell us what works and what you feel doesn't.
If you are still not happy and we have been unable to rectify your problems you may be asked to put your concerns down in writing as a formal complaint (ideally). This will give the practice a chance to go and investigate the issues raised with the people that were involved. Your complaint will be acknowledged within 3 workings and responded too within 10 working days.
In the very rare event that we are unable to help you with your complaint, we would recommend that you contact: The Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033
Our complaints leaflet is below as is a copy of our Zero Tolerance policy which covers the use of Social Media for patients. Please can we ask that you come directly to the practice so that we can assist you. Heading to social media platforms can be hurtful and counter productive, our staff are often local and we withhold the right to remove patients from our clinical list if there is anything that we consider bullying and or harassment about any staff member.
Zero tolerance policy