SystmOnline
GP Appointments
We have changed our appointment system!
- Patient choice – Face to Face or Telephone Call
- All appointments are now 15 minutes with a GP / Clinical Pharmacist / Paramedic
- Cap on how many patients a GP / Clinician can see. (this has now been capped to 26 a day for safety reasons)
Appointments available;
- Pre-bookable appointments (GP) – Usually 1 to 2 weeks in advance – able to chose clinician for continuity of care for ongoing issues.
- On the day appointments (GP) – Opened on the day
- Clinical Pharmacist appointments – Used for medication queries or medication reviews
- ECP / Paramedic appointments – for minor ailments or first presentations such as chest infections; skin conditions
- First Contact Physio’s- MSK trained professionals for back pain; shoulder pain; knee pain – they will assess, refer on for x-rays and scans where needed or give exercises where appropriate.
- Mental Health Practitioners – for patients suffering with their mental health.
- Extended Access – GP and Nurse appointments outside of normal working time – These are arranged with our reception but not provided at the surgery itself, they are either at Centre or Newbold Verdon.
- Nurse and HCA appointments – blood tests; healthy heart appointments; diabetic, asthma reviews; wound care and lots more.
For urgent mental health issues please contact the crisis team 0300 300 1010.
Do I need to see a doctor?
We have two paramedics who can see all first presentations of an illness, acute pain, infections, UTI’s, rashes and many more.
Physios, mental health practioners and pharmacists give a wide range of expertise to our clinical team.
With the demands on the service currently, it is more important than ever to check if you can use self-care for your problems. Please use the link below to check your symptoms and follow the advice
NHS Symptom Checker
Get help for your symptoms – NHS 111
Late to Appointments / Did not attend
What happens if I am late?
A common reason for GP’s running late is that some patients do not attend on time. Please note, you may not be seen if you are more than 10 minutes late for your appointment. If you are late for your appointment you may have to wait until the end of surgery. This is to ensure we run our appointments on time. If you are late it will be up to the clinician’s discretion if they can see you. Please do not take any of your frustrations out on the staff as this will not be tolerated, you will be asked to leave and your registration here at the practice may be at risk.
What happens if I do not attend?
- The first time an appointment is missed you will receive a text or a letter to inform you that you forgot your appointments.
- The second time (within the same 12 months) you will receive a 2nd letter/SMS informing you that if it happens again then you may risk your registration within the practice.
- The third time, (within 12 months) you will receive a third and final and go to review to see if we can maintain the high levels of non-attendance.
Further non-attendance, you risk being removed from the practice list.
Patient information Leaflets
When attending surgery for the following appointments, please read the leaflet available here on the website or in the surgery.