Welcome to Barwell & Hollycroft Medical Centres

Barwell & Hollycroft Medical Centre was established in 2011 with the merger of 2 practices. We are committed to providing our patients with quality care across our 2 sites on Jersey Way in Barwell & Clifton Way in Hinckley.

Our website is used to present our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant.

The NHS app

Install the NHS app and have access to everything you need anywhere be it booking an appointment to viewing your medical record. All you need to do is install the app, register to the practice your with and login. It's very easy to use and makes it even easier to deal with doctors appointments.

Accountable

GP

You may be aware that from April 2015 all practices are required to provide all their patients with a named GP who will have primary responsibility for the care and support our surgery provides to them.

In this practice is it usually your registered GP. This DOES NOT prevent you from seeing any doctor or your preferred GP in the practice as you currently do. If you would like to know the name of your named GP please ask Reception.

IMPORTANT INFORMATION

SELF TRIAGE

Do you need an appointment?? Click on the link below, answer the questions and follow the advice.

NHS Symptom Checker

Remember if it is a new illness and it is recommended that you come and see a clinician please book in with one of our Advanced Nurse Practitioners who will be able to treat you. See "Online Services" for a full list of what our Advanced Nurse Practitioners can  see.  

Pharmacy First

Did you can also go the pharmacy to have checks done? This gives you quick and local access to advice and treatment from the pharmacists at your local pharmacy about common illnesses. You don't need to wait to see your doctor and you don't need an appointment.

Extended Hours Appointments 

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

• Rosebery Medical Centre, Loughborough

• Coalville Community Hospital

• The Centre Surgery, Hinckley

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  If you would like to know more please speak to a member of practice staff.

Data - Information you need to know. 

As you know we hold a lot of information about you which is securely kept on our system. You can choose how we share your data by following this link 

https://www.nhs.uk/your-nhs-data-matters/manage-your-choice/ 

LATE FOR YOUR APPOINTMENT?

A common reason for GP’s running late is that some patients do not attend on time. Please note, you may not be seen if you are more than 10 minutes late for your appointment. If you are late for your appointment you may have to wait until the end of surgery. This is to ensure we run our appointments on time.

POLICY FOR FAILURE TO ATTEND

The first time a patient fails to attend a booked appointment, we will send them a DNA (did not attend) letter reminding them that in future they must cancel appointments if they are unable to attend.

After three failures to attend letters we will consider advising you to register with another surgery.

To avoid being sent a DNA letter, please ensure that you cancel your appointment a minimum of 24 hours before the appointment time. Anything cancelled after this time will count as a DNA. 

If you are unable to keep your appointment, please make every effort to cancel it well in advance so that it may be offered to someone else. Non-attendance and cancellations at short notice deprives other patients of essential medical services

CQC inspection result